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State Support Setup - Coggle Diagram
State Support Setup
Resources
What is meant by resources?
what are the minimum resource requirements?
What is the impact of more number of resources?
What is required to procure the minimum resources?
Each resource to be elaborated separately
In terms of HR, what are the skill sets that are required?
What kind of training needs to be provided for each type of HR
Infrastructure Availability
What is Infrastructure?
What are the minimum infra requirements?
How does one procure the minimum infra?
Does the State need any special skills to maintain the infra?
Elaborate on each infra piece
Support Mechanism
Telephone
email
Telephone + email
In person
Chat
Method
SSO
Prerequisites
Implementation
Readiness checklist
User Workflow
Shadow DB
Prerequisites
Implementation
Readiness checklist
User workflow
3rd method
Ekstep Support Pain points