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C8: RECRUITMENT, SELECTION & TRAINING OF WORKERS - Coggle Diagram
C8: RECRUITMENT, SELECTION & TRAINING OF WORKERS
TRAINING
IMPORTANCE
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HELP IMPROVE CUSTOMER SERVICE, IMPROVE CUSTOMER RELATIONSHIP THEREFORE LOYALTY
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WORKERS MORE EFFICIENT, INCREASES PRODUCTIVITY & IMPROVES QUALITY
TYPES OF TRAINING
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INDUCTION TRAINING
LIMITATIONS
DURING THAT PERIOD, EMPLOYEES NOT ADDING TO OUTPUT BUT RECEIVING WAGE / SALARY
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RECRUITMENT PROCESS
VACANCY ARISES
JOB DESCRIPTION
PERSON SPECIFICATION
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(WORD OF MOUTH, HEAD HUNTER, JOB CENTRES)
ANALYSIS OF TYPE OF QUALIFICATIONS, SKILLS, EXPERIENCE & PERSONAL QUALITIES LOOKED FOR IN AN IDEAL EMPLOYEE
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TYPES OF RECRUITMENT
INTERNAL RECRUITMENT
ADVANTAGES
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EXPENSIVE ADVERTISING, TIME SPENT INTERVIEWING IS SAVED
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EXTERNAL RECRUITMENT
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DISADVANTAGES
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EXPENSIVE, ADVERTISING COST, TIME SPENT INTERVIEW
NEED INDUCTION TRAINING, WHICH INCREASES EXPENSES
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