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Block 3: Bulding long- term success images (3) - Coggle Diagram
Block 3: Bulding long- term success
Politics
Organisational
Inside organisation
Department
Business enviroment
Stakeholder analysis
Power vs Interest matrix
Societal
World
Europe
City/Region
Political astuteness
Framework
Personal skills
Interpersonal Skills
Reading People/Situations
Building Alignment/Alliances
Strategic direction/scanning
Political context
Values/Interests
Power
Institutions
Innovation
Cycles of innovation
Vicious cycles
Business cycles
Market Economy
Long waves Economics
Product Life cycles
Virtuous cycles
Time and Innovation
Business incubators
Start-up accelerators
Sustainable innovation culture
Employment relationship
Employee inclusion
Employee participation
Types of negotiation
Between managers
Grievance handling
Bargaining
Group problem solving
Legal perspective
Economical
Micro analysis
Macro analysis
Empowerment
Flexible working
Quality Management
Quality control QC
Key tools
Perception-based quality
Quality gap module
Dimensions service quality
Strategic improvement
Six sigma
Quality assurance QA
Marketing
Reationship marketing
Service-dominat logic SD
Customer loyalty
Types of relationship
Seller-maintained
Buyer-maintained
Bilateral
30Rs
Loyalty ladder
Customer value/customer satisfaction
Life cycle
Relationship states
Business-to-business
Relationship constructs
Norms
Ethical norms
Trust
Embrace ethics
Do not harm
Dependence
Trust
Commitment
Customer orientation/communication
Internal marketing
Unfair consumers
Rule breakers
Rule makers
Opportunists
Blamers
Verbal abusers
Returnaholics
Types of employees
Brand agnostics
Brand cynics
Brand champions
Brand saboteurs
Marketing communication
Leadership/Management
Management
Problem solving
Measuring performance
Staffing jobs
Structuring jobs
Budgeting
Planning
Proccess
Leadership
Identifying leadership
Followership
Process
Purpose
Position
Result
Person
Strategic leadership
Focus future
Opportunities
Motivational theories
Operational risk
Sources
Supply failures
Operation/process failures
Product/service design failures
Customer failures
Enviromental disruptions
Risk assesment matrixs
Likelihood
Unlikely
Likely
Rare
Almost certain
Possible
Impact
Very low
Low
Medium
High
Very high
Operational resilience
Operational risk assesment
Risk mitigation strategies
Avoid
Reduce
Transfer
Share
Take
Balance cost/effort mitigation
ORM program
Managing risk
Reduce likelihood
Recover
Reduce impact
Planning
Medium term
Long term
Short term
