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Block 3: Building Long Term Success - Coggle Diagram
Block 3: Building Long Term Success
Employment relations
Policies/procedures
Brand
Champions
Identity
Values
Flexibility
Gig economy
Employment inclusion
Organisational culture
Empowerment
Engagement
Value
Social societal changes
Cultural societal changes
Measurement
Value creation
Ethical value
Shared value
Corporate social responsibility
Stakeholder value
Sustainability
Leadership
Person
Behaviour
Motivation
Culture
Result
Position
Hierarchies (distributed leadership)
Purpose
Process
Direction
Strategy
Quality
Process
Seven key tools
Quality assurance
Organisational involvement
Six sigma
Quality control
Perception
Quality gaps model
Unfair customers
Zone of tolerance
Critical service interactions
Management
Responsibility
Improvement
Processes
ISO 9000
EFQM Excellence model
Costs
Prevention
Appraisal
Internal costs of defects
External cost of defects
Innovation
Understanding resistance
Continual improvement
Change
On-going process
Short term
Medium term
Long term
Crisis Management
Crisis life cycle
Externally generated crises
Spillover effect
Rebound effect
Internally generated crises
Consumer brand saboteurs
Employee brand saboteurs
Four-step framework
Griffin's top ten recommendations
