Escalation : - Coggle Diagram
Last location checked by operator on which time?
where is your vehicle ? then match with matrix location
Ask to operator for re-login in app
Is your vehicle standing in mine/factory/go-down? (If yes, then ask for how many hours?)
Is your vehicle in running or not?(Ask him on which location)
From how many hours your vehicle is standing?(Match with matrix location)
which problems you are facing?
Are able to see live location of vehicle ?
Is relay installed in vehicle?
What speed of your vehicle ?
Is your vehicle under maintenance?
Is battery available in vehicle or not?
Is your vehicle in running?
Where is your vehicle? Is driver removed any wire or removed battery from vehicle?