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Building long-term success - Coggle Diagram
Building long-term success
Crisis management
:warning:
CRISIS = a negative impact :explode:
Resulting from...
external issues (scandals)
negative media coverage
long-lasting damage :warning:
Resulting in
stakeholder criticism :red_cross:
damaged reputation :red_cross:
Loss of revenue/profits :red_cross:
Marketing
INTERNAL marketing
improves staff's focus :thinking_face:
staff provide important feedback :speaking_head_in_silhouette:
improves the service :star: :star: :star: :star: :star:
RELATIONSHIP marketing
improves customer satisfaction :sweat_smile:
maintains relationships with customers
cost effective :moneybag:
enhances growth :muscle:
Importance of quality
Quality IS..
meeting customer expectations
achieved by...
quality assurance :check:
quality control systems :check:
improving processes
taking responsibility :check:
delivering promises :check:
Quality is NOT...
quality issues :red_cross:
late delivery :red_cross:
faulty products :red_cross:
Operational risk & resilience
< LIKELIHOOD
(of HAZARD)
rare-almost certain
< RISK
Impact + likelihood
Can it be reduced :!?:
< IMPACT
result of HAZARD
low-very high
<
RESILIENCE
recovery plan
minimise impact < respond to risk
remain operational :smiley:
< HAZARDS
THREATS to an organisation
Leadership
:key:
Alignment within
shared interests & objectives
between business & employees
:key:
IS NOT management:!:
Leadership is...
developing new ideas/creating a vision/looking to the future :eyeglasses:
people orientated :silhouette: collaborative :silhouettes: :silhouettes:
Creating change & fostering innovation
on a global scale/in a global context (Block two) :earth_africa:
maintain a competitive edge :check:
responding to issues quickly :fast_forward: :fast_forward: