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SHRM - CP SHRM - SCP, 3 knowledge domains - Coggle Diagram

- - - - Leadership and Navigation
        
        Definition:
        The knowledge, skills and ability (KSAOs) to:
        
        Navigate the org & accomplish HR goals
        
        Create a compelling vision & mission for HR
        
        Lead & promote org change
        
        Manage the implementation & execution HR initiatives
        
        Promote the role of HR as a key business partner
        
        Keys Concepts
        
        Leadership Theories:
        
        Situational leadership
        
        Transformational leadership
        
        Participative leadership
        
        Inclusive leadership
        
        People management techniques:
        
        Directing
        
        Coaching
        
        Supporting
        
        Delegating
        
        Motivation theories:
        
        Goal setting theory
        
        Expectancy theory
        
        Attribution theory
        
        Self - determination theory
        
        Influence & persuasion tech:
        
        Personal appeal
        
        Forming coalitions
        
        Leading by example
        
        Rational persuasion
        
        Trust & relationship building tech:
        
        Emotional & social intelligence
        
        Subcompetencies
        
        Navigation the Organization
        
        For all HR Pro
        
        For Advanced HR Pro
        
        Vision
        
        For all HR Pro
        
        For Advanced HR Pro
        
        Managing HR initiatives
        
        For all HR Pro
        
        For Advanced HR Pro
        
        Influence
        
        For all HR Pro
        
        For Advanced HR Pro
      - Ethical Practice
        
        Definition:
        The knowledge, skill & abilities needed to:
        
        Maintain high level of personal & professional integrity
        
        To act as an ethical agent who promotes core values, integrity & accountability throughout the org
        
        Key concepts
        
        Ethical business principles & practices
        
        Transparency
        
        Confidentiality
        
        Conflict of interest
        
        Anonymity, confidentiality & privacy principles & policies
        
        Codes of conduct
        
        Subcompetencies
        
        Personal integrity
        
        For all HR Pro
        
        For Advanced HR Pro
        
        Professional integrity
        
        For all HR Pro
        
        For Advanced HR Pro
        
        Ethical agent
        
        For all HR Pro
        
        For Advanced HR Pro
    - - Relationship Management
      - Global & Culture Effectiveness
      - Communication
    - - Business Acumen
        
        Key Concepts
        
        Business Terms and Concept
        
        Analyzing and interpreting business documents
        
        Elements of a business case
        
        Business intelligence techniques and tools
        
        Financial analysis and methods for assessing business health
        
        Subcompetencies
        
        Business and competitive awareness:
        
        Understand the organization's operations, functions, products, and services
        
        Understand the competitive economic, social, political enviroments
        
        Business analysis:
        
        Applies business metrics, principles, and technologies to inform and address business needs
        
        Strategic Alignment:
        
        Aligns HR strategy, communications, initiatives, and operations with the organization's strategic direction
        
        Definition
        
        Knowledge, Skills, Abilities needed to:
        
        Understand the organization's operations, functions, and external environment
        
        Apply business tools and analyses
        => Inform HR initiatives and operations consistent with the overall strategic direction of the organization :
      - Consultation
        
        Definition
        
        The Knowledge, skills, and Abilities need:
        
        To work with organizational stakeholders in evaluating business challenges and identifying opportunities for the design, implementation and evaluation of change initiatives
        
        To build ongoing support for HR Solutions that meet the changing needs of customers and the business.
        
        Key Concepts
        
        Organizational change management theories, models
        
        Lewin's change model
        
        MCKinsey 7 - S Model
        
        Kotter's 8 Step
        
        Consulting processes and models
        
        Effective consulting techniques
        
        Understanding Oragnizational Culture
        
        Understanding Areas and limits of one's own expertise
        
        Setting reasonable expectations
        
        Avoiding overpromising
        
        Key components of successful client interactions
        
        Listening, Empathy
        
        Communication, Follow - up
        
        Methods for Design and delivery of HR service functions and processes
        
        Issue tracking
        
        Client Service
        
        Subcompetencies
        
        Evaluating business challenges
        
        Works with business partners and leaders to identify business challenges and opportunities for HR Solutions
        
        Designing HR solutions
        
        Works with business partners and leaders to design HR solutions and initiatives that meet business needs
        
        Implementing and supporting HR Solutions
        
        Works with business partners and leaders to implement and support HR solutions and initiatives
        
        Change Management
        
        Leads and supports maintenance of or changes in strategy, organization, and/or operations
        
        Customer Interaction
        
        Provide high - quality customer service and contributes to a strong customer service culture
      - Critical Evaluation