Hi! I am Tara, your friend in DIKSHA. Press respective number to select from the following options

1) 1- I want to discover school textbooks & related content
2) 2- I want to access DIKSHA programs
3) I have CBSE related questions
4) I want to download/update DIKSHA mobile app
5) I have DIKSHA related questions**

Option 1 (DIscover Content)

Select your board
a) CBSE
b) State board

a) Provide CBSE link

b) Select from State board list

Provide respective state link

would you like to continue

Yes

Select:
1) to return to previous menu
2) to return to main menu
3) to stop

Thank You!

would you like to continue

Yes

Select:
1) to see State list again
2) Go back to main menu
3) to stop

Option 1

Option 3

Show State list again and continue flow

Thank You!

Option 2 (Access DIKSHA Programs)

Select your program:
a) Vidyadaan
b) National Quiz
c) ....

a) Provide link to Vidyadaan portal

b) Provide link to National Quiz

c)... provide link to any other program

Would you like to know more about Vidyadaan program?

Yes

Select:
1) to return to programs menu
2) to return to main menu
3) to stop

Option 1

Option 3

Provide standard response about Vidyadaan

Would you like to continue?

Yes

Select:
1) to return to programs menu
2) to return to main menu
3) to stop

Thank You!

Take user to programs menu and continue flow

Continue from Would you like to continue branch

Option 3 (CBSE Questions)

Select question category:
a) Syllabus
b) Examinations
c) Academic schedule

a) Syllabus
Provide standard syllabus response

b) Examinations

Would you like to know about:
a) Results
b) Schedule

Option a) Results

Option 2

Show main menu and continue flow

Thank You!

Inappropriate choice

Sorry, I don't understand.

Go back to would you like to continue flow

Option 1

Option 2

Option 3

Inappropriate choice

Show previous menu and continue flow

Show main menu and continue flow

Thank You!

Sorry, I don't understand.

Go back to would you like to continue flow

continue flows provided for selecting options similar to above

Thank You

Option 2

Take user to main menu and continue flow

Inappropriate choice

Sorry, did not understand

Go back to would you like to continue flow

Select which grade you belong to:
1) Grades 1 - 5
2) Grades 6 - 8
3) Grades 9 - 12

Option 2

Option 3

Option 1

Option b) Schedule

Provide appropriate answer

Select which grade you belong to:
1) Grades 1-5
2) Grades 6 - 8
3) Grades 9 -12

Option 1

Option 2

option 3

Provide appropriate answer

c) Academic Schedule

Select which grade you belong to:
1) Grades 1-5
2) Grades 6 - 8
3) Grades 9 - 12

Option 1

Option 2

Option 3

Provide appropriate answer

Inappropriate answer

Sorry!

Inappropriate answer

Sorry!

Inappropriate answer

Sorry!

Inappropriate Answer

Sorry!

Select:
1) to go back to previous menu
2) to go back to CBSE menu
3) to go back to main menu
4) stop

Continue flows as per selection

Continue as per menu flow above

Select:
1) to Go back to CBSE menu
2) to Go back to Main menu
3) to Stop

Continue flow as per selected option and standard inappropriate option flow.

Continue as per menu flow above

Select:
1) to go back to CBSE menu
2) to go back to Main menu
3 to Stop

Select:
1) to go back to CBSE menu
2) to go back to Main menu
3) to Stop

Continue flow as per user selection and inappropriate response flow

Option 4 Download DIKSHA mobile app

Provide mobile app link

Select:
1) Return to main menu
2) Stop

Continue as per user selection and inappropriate answer flows

Option 5 (Ask other DIKSHA related queries)

Select:
1) Login / Register
2) Scan QR code
3) Reset Password
4) ....

Option 1 (Login / Register)

Provide link to Help center

Select:
1) to return to Previous menu
2) To go back to main menu
3) Stop

Continue as per user selection and inappropriate answer flows

Option 2 (Scan QR code)

Provide link to help center

Continue as per flow above

Option 3 (Reset Password)

Provide link to help center

Continue as per flow above

Option 4 or n

Provide appropriate answer and continue as per flow above

Inappropriate answer

Sorry!

Continue as per flow above

Option 6 General Queries

Free text. Questions to be fed to bot along with standard responses. (Unless we get the questions, responses cannot be decided. Nor can flows be built)