Please enable JavaScript.
Coggle requires JavaScript to display documents.
OSS, ., ., No Info Wire cut Relay Issue Location issue - Coggle Diagram
OSS
Metrices
% Operators Agreed
% Resolved
D1 Resolution %
% Resolved (Total)
% Connected Calls
Visits / escalation raised
CSAT
Data Management & Reports
FreshDesk
OSS Pilot Sheet
Data tab
to track individual ticket
Report Tab
to keep an eye on daily as well as aggregate numbers
Ticket Flow CC
resolution team
OSS
.
Maybe Visit
Team Structure
OM
AOM
TL 1
Maybe Visit (9)
Relay Issue (1)
Wire Cut (2)
Location Issue (1)
No-Info (5)
.
.
No Info
Wire cut
Relay Issue
Location issue