Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chapter 20 - Mindmap - Coggle Diagram
Chapter 20 - Mindmap
quality products help business
establish brand image
build brand loyalty
maintain good reputation
increase sales
attract new customers
quality = meets customer expectations
quality control
advantages
tries to eliminate faults/errors
less training required
disadvantages
expensive
identify but dont find out why
may cause high costs
quality assurance
advantages
tries to eliminate faults/errors at all stages
fewer customer complaints
reduced costs
disadvantages
expensive to train
relies on employee's commitment
TQM
advantages
quality is built in
eliminates all faults/errors
no customer complaints
reduced costs
remove waste
disadvantages
expensive
relies on employees following TQM ideology
how can customer be assured of a quality product of service?
look for quality mark associated with business