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Block 3: Building Long Term Success - Coggle Diagram
Block 3: Building Long Term Success
Global Green New Deal - Climate, energy and development
Opportunity for energy transformation
Global green new deal
Politics of Business Management
Understand political context
Analyse political context
Manage political context
Corporate Activism
Custom abiders to bullies
Changing environment
Millenials
Risks
Red and Blue companies
The voice of workers
How workers are heard
Trade unions and employees voice
Why voice matters
Teleworkers/myth of home working
Future office - fun and work
The super desk
healthier offices
Productivity
Employee involvement
Horizons shifting
Sustainability
Empower workers
Talent show
Shareholder power
Empowering workers
Importance of quality
Quality and business sustainability
Quality management
Cost of quality
Quality assurance and quality control
Quality systems
Controlling quality
Histogram
2.Control chart
Scatter diagram
Critical service interactions
Unfair customers
Types of employees
Improving performance
The importance-performance matrix
Palm Bay Hotel case study
Operational risk &
management
Hazards
Impact
Likelihood
Managing risk
Relationship marketing
Definition
Benefits
Customer loyalty
Customer value/satisfaction
Commitment, trust, customer orientation, communication
Service-dominant logic
Internal marketing
Benefits
Role and impacts
Critical service interactions
Unfair customers
Types of employees
Crisis management
What is a crisis
External crisis
Internal crisis
Managing crisis and issues
Measuring success
Key marketing
Other marketing success
Multiple measures
Time frames/evaluation
Leadership v's management
Leadership
Person
Result
Position
Purpose
Process
Followership
Strategic leadership
Women in media
Media
Schools
In media
In schools
The Fawcett Society
