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Effective Communication - Coggle Diagram
Effective Communication
What?
Internal
Colleagues
Managers
Subordinates
External
(Stakeholders)
Customers
Shareholders
Suppliers
Media
Government
HOW?
Correct Communication Media
Right Person
Understanding
Feeback
WHY?
Mistake Reduction
Faster Decisions
Response to Market Changes
Departmental Coordination
Boost in Morale
Customer Relationships
METHODS
Visual
Simplified
Interest/Attention
Remembered
Lost Detail :red_flag:
Misinterpretation :red_flag:
Electronic
Confidentiality Loss :red_flag:
Lack Equipment/Expense :red_flag:
Interesting (Website) :
Many Recievers
Record
Quick
No Personal Contact :red_flag:
Written
Time Consuming :red_flag:
Too Long/Complex :red_flag:
Slow Feedback :red_flag:
No Personal Contact :red_flag:
No Changing
Many Receivers
Multiple Reading
Record
Oral
Won't Listen/Noise :red_flag:
No Record :red_flag:
Language Adaptability
Immediate Feedback
Personal Contact
CHOOSING BEST METHOD
Urgency
Length/Complexity
Receiver Quantity
Distance
Cost
Record?
Discussion?
Confidentiality
Receive at the same time?
Media
Letters
Written Record
Confidentiality
Postage Costs :red_flag:
Memorandum
Record
Only Internal :red_flag:
Email/Text
Record
Equipment Cost :red_flag:
Confidentiality Loss :red_flag:
Telephone
Discussion
Cost :red_flag:
Not Personal :red_flag:
Meeting
Same Message
Discussion/Feedback
Time Consuming :red_flag:
Travel Cost :red_flag:
No Record unless
Minutes of Meeting
:red_flag:
Interview
Confidential
Discussion/Feedback
Time :red_flag:
No Record unless
Minutes of Meeting
:red_flag:
VC
No Travel Cost/Time
Equipment Cost :red_flag:
Time Zones :red_flag:
Charts
Simple
Detail Loss :red_flag:
BARRIERS
Sender/Receiver Problems
Lack of Trust Respect
Demotivation
Worker Don't Pass On
Environment Problems
Noise
Distance
Channel Problems
Wrong Medium
Wrong Language
Too Much Info
Effects
Task Incompletion/Incorrectly
Waste Increase
Production decrease
Reputation
Incorrect Delivery/Time
Fall of Morale
Low Productivity/Quality
Accidents
Poor H&S Communication
Output Reduction
FIne
Poor Advertising
Poor Sales
Recruitment
Poor Job Description
SOLUTIONS
Appropriate Language
Short Channel
Feedback
Appropriate Medium
Environment
Culture of Trust Respect