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B207 Block 3: Building long-term success - Coggle Diagram
B207 Block 3: Building long-term success
Leadership v's Management
Motivation
Management focus' on the business
'Managers do things right'
Leadership focus' on the people
'Leaders do the right thing'
Management
Planning / Budgeting
Staffing jobs
Problem solving
Measuring performance
Controls
Avoids conflict
Leadership
Creates the future
Looks outward
Trusts & develops
Uses conflict
Acts decisively
Creates change
Five forms of Leadership
Leadership as result
Leadership as person
Leadership as position
Leadership as purpose
Leadership as process
The STAKEHOLDER Analysis : The power vs. interest matrix
Low / High
B. Keep informed
C. Keep satisfied
A. Minimal effort
D. Key players
The politics of business management
Hartley and Fletcher 's Political astuteness framework
Self awareness
Set & tough skills
Using knowledge
Seeking alliances & partnerships
Strategic thinking
SESSION 4: Introducing employment relations
Between managers: Decision making, resources, policy and values
Types of relations:
Grievance handling: Employees & Employers solving cases
Bargaining over work conditions i.e. wages
Group problem solving : Two parties collaborate
KOTTER (1996) Eight step change model
The seven key tools to controlling quality
Pareto chart
Scatter diagram
Checklist
Control chart
Histogram
Cause and effect diagram
Stratification
They're the VOICE - How workers can be heard when unions are on the wane?
Direct or indirect
Union or Non-Union
team briefings
Semi autonomous teams
Direct voice
Positive outcomes
RAPPAPORT (2006) 10 Steps to shareholders value
5 Category's
Thinking process
Goal setting
Employee relations
Operations
Governance
GAPS MODEL / Service quality
Customers experience of the product
Product specification
Managers perceptions of customers expectations
External communication to customers
CUSTOMERS / COMPANY
