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BUSINESS REPORT - Coggle Diagram
BUSINESS REPORT
Impact Assesment - Kantar Public
Understanding the current business conditions
Business working environment
Financial sophistication of business
Change in business after securing
a loan
Sales arrangements
Aspiration for better business
Understanding the socio-economic conditions of the household
Socio-economic classification (SEC)
Consumer durables owned by family
Education of Chef earner
Monthly household finances
Consumer durables
Self belief and aspiration of participants
To understand the experience of accessing credit
Net Promoter Score
Ease of taking a loan
Challenges faced in obtaining a loan
Social Audit - SPI4
Social Performance Management
DESIGN PRODUCTS, SERVICES AND DELIVERY CHANNELS THAT MEET CLIENTS’ NEEDS AND PREFERENCES
Client needs and preferences
Efficient and transparent
Benefits to clients
suitable to the local context
Diversified,
TREAT CLIENTS RESPONSIBLY
Protection of over-indebtedness
Fair and Respectful Treatment
Transparency
Privacy of client data
Mechanisms to resolve client complaints
ENSURE MANAGEMENT, AND EMPLOYEE COMMITMENT TO ENSURE BOARD, SOCIAL GOALS
Practices that an institution can put in place
TREAT EMPLOYEES RESPONSIBLY
HR policy
Communication of terms of employment
Employee satisfaction
DEFINE AND MONITOR SOCIAL GOALS
Clear strategy that defines social goals & measure its actual progress toward those goals.
BALANCE FINANCIAL AND SOCIAL PERFORMANCE
Growth rates
Alignment of objectives
Responsible pricing
Compensation
Client Protection
RESEARCH METHOD
QUANTITATIVE
COMPONENT
CAPI F2F
Survey
QUALITATIVE
COMPONENT
IN DEPTH
INTERVIEWS