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Business Resilience (Preparedness (Business Continuity Plans,…
Business Resilience
Preparedness
Business Continuity Plans
Communication Plans
Disaster Recovery Plans
Remote worker facilities implemented and tested
Can my business handle a huge increase in demand
Ability for Staff to Work Remotely
Information Security
Is there an increased risk of fraud
Is data protected
How to be PCI-DSS compliant
Can staff access the apps they need
How do we communicate with staff
Company updates
Maintain staff culture
Training delivery
How do we meet OSH requirements
Consistent Customer Service Delivery
Supply Chain Protection
Upstream
Can suppliers operate
Are there alternative suppliers
How would we determine supplier resiliency
What contractual protection do I have for non-supply
Downstream
Can fulfilment and deliveries occur
Do I need multiple suppliers
Can my warehouse operate
Online Services Offered
Can customers access all key services online with no support
Can I access my suppliers' systems online
How will my contact centre operate during lockdowns
Is offshore more of a risk than warranted
Do I need multiply redundant sites
What can I automate now to reduce risk/cost
Should I outsource to reduce risk
Technology Protections
If my systems rely on my own data centre
Can it operate for months with minimal attention
Can staff easily and securely access my systems remotely
Can my systems handle any potential increase in load
Is my data being backed up reliably
If my systems are in the Cloud
Is the cloud-provider proven reliable
Can my systems handle any potential increase in load
Do I have performance guarantees from the cloud provider