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Chapter 9 (Problems with quality control at the end of the production line…
Chapter 9
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Production Management
Production management consists of all the activities managers do to help their firms create goods. To reflect the change in importance from manufacturing to services, the term production is often replaced by the term operations.
Operations Management
Operations management is the specialized area in management that converts or transforms resources, including human resources, into goods and services.
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Lean Manufacturing
Lean manufacturing is the production of goods using less of everything than in mass production: less human effort, less manufacturing space, less investment in tools, and less engineering time to develop a new product.
Mass Customization
Mass customization means making custom-designed goods and services for a large number of individual customers. Flexible manufacturing makes mass customization possible. Given the exact needs of a customer, flexible machines can produce a customized good as fast as mass-produced goods were once made. Mass customization is also important in service industries.