FIXING TEAM WORK PROBLEMS:
An individual problem is a team problem - members are interdependent, when one person does not fully participate, the entire team suffers and so does the task.
Something allows or encourages an individual to be a problem - something could be happening in the team that causes the problem rather than the problem being directly caused by the individual, you should encourage a more constructive behaviour.
The team must avoid attribution and labelling - it's the problem that needs to be corrected, not the person.
The team must care about the individual - You don't need to like the person, but you should still care about them as a team member and human being, if members care they can deal with the problem.
- What does the person do? Isolate the specific behaviours or actions that feed into the problem.
- Why does the problem happen? Figure out how the team is involved in permitting or encouraging the problem. Resolve to correct the team's motivation and behaviours that allow it to continue.
- How can we change it? Focus communication to change the specific behaviours of the person and the team, not to punish or isolate the individual.