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production and Operations Management (OPERATIONS MANAGEMENT PLANNING…
production and Operations Management
MANUFACTURING AND SERVICES IN PERSPECTIVE
Manufacturers and Service Organizations
Become More Competitive
Focusing on quality.
Saving on costs through site selection.
Practicing continuous improvement.
Relying on the Internet to unite companies that work together.
Maintaining closer relationships with suppliers and other companies to
satisfy customer needs.
Adopting production techniques such as enterprise resource planning,
computer-integrated manufacturing, flexible manufacturing, lean
manufacturing, and robotics.
Focusing more on customers.
FROM PRODUCTION TO
OPERATIONS MANAGEMENT
Operations Management in
the Service Sector
Production
is the creation of finished goods and services using the factors of pro-
duction: land, labor, capital, entrepreneurship, and knowledge.
production man-
agement
Has described the management activities that helped firms create goods.
But the nature of business has changed significantly over the last 20 years as the
service sector, including Internet services.
Operations management
is a specialized area in manage-
ment that converts or transforms resources, including human resources like tech-
nical skills and innovation, into goods and services.
PRODUCTION PROCESSES
The Need to Improve Production Techniques and Cut Costs
Computer-Aided Design and Manufacturing
computer-aided design (CAD).
computer-aided manufacturing (CAM).
computer-
integrated manufacturing (CIM).
Flexible Manufacturing
Lean Manufacturing
Mass Customization
Robotics
Using Sensing, Measurement, and Process Control
CONTROL PROCEDURES: PERT
AND GANTT CHARTS
program evaluation and review tech-
nique (PERT).
users analyze the tasks to complete a given project, esti-
mate the time needed to complete each,
critical path
analyzing and sequencing tasks that
need to be done,
estimating the time needed to complete each task.
drawing a PERT network illustrating the information from steps 1 and 2,
and
identifying the critical path.
Gantt chart
OPERATIONS MANAGEMENT PLANNING
Materials Requirement Planning
Purchasing
Facility Layout
Just-in-Time Inventory Control
Facility Location in the Future
Quality Control
Taking Operations Management to the Internet
The Baldrige Awards
Facility Location for Manufacturers
ISO 9000 and ISO 14000 Standards
Facility Location