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(Credit (WL debt collectors what we work with are AIC UKSearch, Debt…
Credit
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If debt collectors can't get the money, we can serve a CCJ to the customer
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Payment failures, kraken will try in another 15 days
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Wrong MTDs for gas
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If not, check who the MAM is, if its GTM go to rainbow, if anyone else go to Rainbow
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If wrong, ask for photo of yellow sticker
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2 Types of Payment adequacy: 1) 45 Days and a general payment adequacy ran at least once every year but we try and do twice a year
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If a payment fails, we will try and once to take it again in two weeks
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Debt Collection
WL Aic
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So long as the customer keeps us informed on there situation we won't refer them to external debt collectors.
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Only allowed to move a meter on meter away on the same wall 1 meter, same wall
Meter Tests: Creep Test, Space Test, Burns Test, Loads Test
Space test, get the customer to take readings 2 hours apart during the day. The register that changes is the day register.
Loads test, turn everything off and slowly turn everything on, appliance for appliance. Look for spikes in energy consumption as this could point to an appliance being faulty.
Burns test, use a large amount of energy e.g. dishwasher & washing machine. Watch for which meter increases by a large amount.Useful for meter rooms in flats.
Creep test, turn off all appliances, watch to see if the meter is still increasing. If it increases by ~3 units or more, the meter may be faulty.
Gas accuracy testing in lab costs £190. Engineer accuracy testing on site £80. Meter accuracy test (where a meter is set up next to the original one to check) £80.
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Meter Fault: Accuracy Query, Clocking Backward, Condensation, Damage/Stolen, Blank Screen, Noisy, Rusty/Corroded, Time Switch Fault
Energy Theft looks obvious, messy!
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We only book SMS on Kraken, OES & AES on form and hide from HYDE
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Need updated MTDs for billing, compliance and enrollement errors