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Chapter 9: “Production and Operations Management” (The rate of…

- - - - The goal of operation management is to provide high-quality goods and services for costumers right away. The developments made to remain competitive are computer-aided design and manufacturing, flexible manufacturing, lean manufacturing, mass customization, and robotics.
        
        The integration of computers into the design and manufacturing of products (computer-aided design and manufacturing) has changed production techniques. There is also flexible manufacturing (machines doing multiple tasks) or leaning manufacturing (using fewer resources to produce). Also, mass customization and industrial robotics are advanced manufacturing techniques.
- - - - Telecommunication may be an internet tool that helps out location issues and the worker’s flexibility.
      - Facility layout is the physical arrangement of resources, including people, to most efficiently produce goods and provide services for customers. It may change according to the type of business and its needs.
      - Materials requirement planning (computer-based operations that use sales forecasts to make sure needed parts and materials are available at the right time and place) has a newer version which is the Enterprise resource and it combines the computerized functions of all the divisions and subsidiaries of the firm into a single integrated software program that uses a single database. It uses a shorter time between orders and payment, less staff, reduced inventories, and better customer service.
      - The internet has also transformed the Purchasing function (searches for high-quality material resources, finds the best suppliers, and negotiates the best price for quality goods and services) as it has more costumer options.
      - Companies have to maintain quality (consistently producing what the customer wants while reducing errors before and after delivery) in order to remain competitive.
- - - - A Gantt chart is a bar graph that clearly shows what projects are being worked on and how much has been completed at any given time. This allows managers to trace the production process minute by minute to determine which tasks are on time and which are behind so that adjustments can be made to allow the company to stay on schedule.