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TARGET SETTING (Critical Success Factors (Performance requirement that is…

- - - - Basic unstated beliefs of the people who work in the organisation
  - - - Measurable
      - Attainable
      - Specific
      - Relevant
      - Time-bounded
    - - Tactical objectives
        
        Middle tier
        
        Plan and control individual functions within the organisation
      - Operational objectives
        
        Day-to-day performance targets to ensure the operations are carried out efficiently and effectively
      - Strategic objectives
        
        Set the overall long-term objectives for the organisation as a whole
- - - - Information is gathered about other direct competitors, using techniques including reverse engineering
    - - Internal functions are compared regardless of industry
    - - Method of comparing one operating unit or function with another in the same organisation
    - - A type of competitive benchmarking aimed at strategic action and organisational change