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Building long-term success (Value (Creating shared value (Innovation,…
Building long-term success
Innovation :bulb:
Medium-term
Long-term
Higher risk/reward :arrow_up:
Short-term
Quick returns :fast_forward:
Cycles of innovation :wavy_dash:
Virtuous cycles
Vicious cycles
Sustainable innovation
Creative destruction :hammer_and_wrench:
Politics
Analysing the political context :mag:
Stakeholder analysis
Power vs interest matrix
Managing the political context
Political astuteness skills
Value
Value creation
Improvement
Innovation :bulb:
Value players
Shareholder value
Measuring value creation :scales:
HCA vs FVA
Creating shared value
Innovation
Collective impact
Employment Relations :silhouettes:
Employee voice :speech_balloon:
Direct :straight_ruler:
Indirect :wavy_dash:
Flexible working
Employee inclusion :two_women_holding_hands:
Employee participation
The empowerment era :muscle::skin-tone-3:
Employability
Change management :man_in_business_suit_levitating:
Innovation :bulb:
Redesign :new:
Define the goal
Resistance to change :red_cross:
Sustainable transformation
Quality
Business sustainability
Quality management :man_in_business_suit_levitating:
Quality systems
Quality assurance / Quality control
Cost of quality :moneybag:
Perception based quality models
Quality gaps model
Dimensions of service quality
7 key quality control tools :seven:
Strategic improvement
importance performance matrix
Operational risk
Failures
Hazard :explode:
Impact
Likelihood
Risk assessment :writing_hand::skin-tone-3:
Risk assessment matrix
Operational resilience
Managing operational risk :man_in_business_suit_levitating:
Risk vs cost
Risk mitigation
Marketing
Relationship marketing
Customer loyalty / value / satisfaction
7 types of relationship :seven:
Business to business
Relational vs Transactional
Internal marketing
Impact of staff
Internal corporate communication
Crisis management :open_mouth:
Internally generated crisis
Externally generated crisis
Managing crisis
Griffins 10 recommendations :keycap_ten:
Measuring success
Key marketing measures :key:
Leadership :silhouette:
Not management
Developing vision :eyes:
Motivating
Providing direction :world_map:
Maslows hierarchy of needs
Identifying leadership
Strategic leadership