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15:Target Setting (Goals and Objective (Links between mission statements…
15:Target Setting
Goals and Objective
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Strategic,tactical and operational objectives
Strategic
Set the overall long term objective for the whole organizations
Tactical
Middle tier,design to plan and control individual function within the organization.
Operational
Day to day performance
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Benchmarking
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Why?
Allows attainable standards to be established following the examination of both external and internal information
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Disadvantage
Difficulties in deciding which activities to benchmark.
Persuading other organization to share info.
Danger of drawing incorrect conclusions from inappropriate comparisons
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