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Ch. 12 Outsourcing: Managing Interorganizational Relations (best practices…
Ch. 12 Outsourcing: Managing Interorganizational Relations
outsourcing
hiring foreign entities
common in tech
in film industry
virtual environment
advantages
complete project faster
expertise
reduced costs
flexible
disadvantages
conflict
lack of security
less control
coordination issues
takes away local jobs
request for proposal (RFP)
input from stakeholders
announced to external contractors/vendors
used for government projects
needs detail
parts of proposal
summary of needs/request
SOW
specifications, tasks, features
responsibilities
schedule
costs/payment schedule
contract type
staffing/experience
evaluation criteria
final step-select contractor
best practices
training
team building
well-defined requirements/procedures
conflict management
reviews
status updates
co-locations
fair/incentive laden contracts
long-term relationships
negotiating
focus on interests
options for mutual gain
separate people from problem
use objective criteria