Please enable JavaScript.
Coggle requires JavaScript to display documents.
management control system (cultural controls (way to shape culture (intra…
management control system
action controls
alternatives
preaction
reviews
scrutiny of action plans, investmet proposal and budgets
behavioural
constrain
physical: paswords, locks
administrave: authority restriction
action
accountability
communicatrion these definitions to employees
observing and tracking what happens
defining what action are acceptable
rewardin good actions or punishing
rendundancy
assigning more people or machines to a task that necessary
assumptions
know what action are disederable
have the ability to make sure that
the desiderable action accur
summary
pros
organization memory
an efficient way of cordinartion
the most direct form of control
cons
may discourage creativity, innovation and adaptation
may cause sloppiness
only for routine jobs
may cause negative attitudes
sometimes very costly
people controls
implementation
training
job design + provision of necessary resources
selection and placement
how it works
people control their own behavior
people control each other
cultural controls
way to shape culture
intra-organizational transfers
physical and social arrangements
group-based rewards
codes of conduct
tone at the top
results
accountability
measuring performance in these dimension
setting performance target
defining the performance dimension
providing rewards or punishments
it works if
managers know what results are desired in the areas being controlled
The individuals whose behaviors are being controlled must have significant
influence on the results in the desired performance dimensions
managers must be able to measure the results effectively
summary
pros
greater commitment and motivation
inexpensive
behavioral con be influnced while allowing autonomy
cons
shift risk to employees
motivation to achieve vs communication among entities
less perfect indicators