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Building long-term success (Quality and Improvement (Operational Risk…
Building long-term success
Putting Ideas in Time/Context
Short Term and Long term success
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Time and innovation
Business Incubators
Start up Accelerators
Planning for short, medium and long term
Cycles of Innovation
1st Wave
2nd Wave
3rd Wave
4th Wave
5th Wave
Politics of business
Organisational power dynamics
Company values and interests
Analysing political games
Stakeholder Analysis
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Johnson et al Matrix 2008
Managing the political context
(Hartley and Fletcher's political astuteness framework)
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Personal Skills
Interpersonal Skills
Reading people and situations
Building alignment and alliances
Strategic direction and scanning
Soft skill of political astuteness
Sustaining innovation culture
Creative Destruction
Destructive Innovation
Value Player
Organization and values
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Stakeholders
Clients and Consumers
Employees
Government
Investors and Lenders
Suppliers
Shareholders
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Purpose in front of short term profits
Innovation strategies for creating value
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Innovation Value Chain
Idea Generation
In-House
Cross Pollination
External
Conversion
Selection
Development
Diffusion
Spread
Fixing the conversion-poor company
Multichannel funding
Safe Havens
Employment Relations
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Opportunities and Challenges
Downward Mobility
Employment not employability
21st Century Employment Relations
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Unioins
Working from home
Inclusive employment relations
Participatory employment relations
Employee Involvement
Types of negotiation
Between managers
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Grievance Handling
Bargaining
Change Management
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Diffusion of Innovation
Innovators
Early adopters
Early majority
Late Majority
Laggards
Resistance to Change
Develop sense of urgency
Guiding Coalition
Vision and Strategy
Communicate change vision
Empower employees
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Generate short term wins
Consilodate gains and produce more change
Creating Sustainable transformation
Accounting for Values
Creating Value in the Long Term
Share holder Value
Alfred Rappaport: 10 Ways to Create Shareholder Value
Measuring Issues
Merchant and Sandino: 4 options for measuring value creation
Measurement choices
Historical cost measures
Deprival value measures
Fair Value Measures
Broader Perspective
Creating Shared Value
Eco System of Share Value
Kramer and Pfitzer, 2016)
Collective impact
Common Agenda
Measuring results
Mutually reinforcing activities
continuous communication
backbone organisations
Quality and Improvement
Quality Management
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Quality Assurance (QA)
Quality Control (QC)
7 key tools to controlling quality
Histogram
Control Chart
Pareto Chart
Scatter Diagram
Cause and effect Diagram
Stratification Table
Checklist/Tally
Quality Systems
ISO 9000
EFQM Excellence Model
Perception based quality models
Zone of Tolerance
Quality Gaps model
Dimensions of service quality
Strategic Improvement
Importance-Performance matrix
Operational Risk
Sources of operational risk
Supply Failures
Failures with operation of process
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Product/Service design failures
Customer failures
Environmental disruption
Assessing Risk
Identify Hazard
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Estimate Impact
Combine to Estimate
Organizational Objectives
Financial
Public Relations
Enivironmental
Safety
Estimate liklihood
General Impression
Percentage chance of occurrence
Complexity of process, presence of checks and balances
Industry history of occurances
Degree of control over factors
Operation Resiliance
Managing operational risk
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Risk Mitigation
Erickssons Risk mitigation strategy
Cost of quality
Prevention costs
Appraisal Costs
Internal costs of defects
External costs of defects
Marketing in the Long Term
Relationship marketing
Maintaining Long term relationships
Customer Loyalty
Customer value and customer satisfaction
Service-dominant logic
Types of relationships
Seller-maintained (Asymmetric relationship)
Buyer-maintained (Asymmetric relationship)
Bilateral
Gummesson's 30 relationships of relationship marketing (30R)
Relationship lifecycle
Awareness
Exploration
Expansion
Commitment
Dissolution
Business to Business relationship
Zhang et al 2016
Relationship states and migration mechanisims
Commitment
Trust
Norms
Dependence
Managerial insights
Transactional
Transitional
Communal
Damaged
Transactional versus relational strategies
Ethical Norms
Do No Harm
Foster trust in the marketing system
Embrace ethical norms
Internal Marketing
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Impact of Staff
Types of emploees
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Brand champions
Brand Agnostics
Brand cynics
Brand saboteurs
Welch and Jackson 2007 (Internal corporate communication)
Line management communication
Internal team peer communication
Internal project peer communication
Internal corporate communication
Managing Crises and measuring success
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Preparing for organization threats and Improvement
Crises management
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Consumer brand saboteurs
Employee brand saboteurs
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Griffin 2008
top 10 recommendations for crisis management
Tybout and Roehm 2009
4 step framework for managing scandals
Measuring success
Profit/Profitability
Sales
Gross Margin
Awareness
Market Share
Number of new products
Relative price
Customer dissatisfaction
Customer Satisfaction
Distribution/availability
Brand Equity
Customer equity
Basic materiality Matrix (Crane and Matten 2016)
Leadership
Leadership and management
Identifying Leadership
Leadership as person
Leadership as Result
Leadership as position
Leadership as purpose
Leadership as process
Process view of leadership (Pierce and Dunham 1989)
Training for leadership
Leadership and Innovation
Leadership and motivation
Motivational Theories
Culture in relation to leadership
Gender and leadership