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CH. 4 Communication & Documentations (Communication Equipment…
CH. 4 Communication & Documentations
Patient Communications
Therapeutic Communication
Verbal
Open Ended Questions
Closed Ended Questions
Language Barrier
Need Translator
Patient Deaf or Hard
Hearing
May Need signer to communicate
Use White Board or Something to Write on
Non Verbal
Eye Contact
Facial Expressions
Body Language
Visually Impaired, Pt. May need glasses
Patient Documentaion
PCR
Document Patient care and Call
Mistakes on PCR
Do no erase or scribble out mistake
Single line cross out and Initial then correct
Do not leave any blank spaces
Cross out blank spaces with initials
Narrate the call of Patient
How did you find the patient?
Document any treatment given
Document if patient refuses care
Communication Equipment
Portable
Hand Held
UHF/VHF
Simplex/Duplex/Multiplex
Digital
Analog
Mobile
Mounted in Ambulance
Cellular
Use cell phone if radios are out of range
Maintenance
Make sure radio works
Mobile Data Terminal
Used to Transmit call info for better clarification
Patient Report to Hospital
Do not disclose Patient name and D.O.B. over radio for HIPAA Patient Confidential