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Learning Unit 3 (Effective Verbal Communication (Some people make a…
Learning Unit 3
Effective Verbal Communication
Some people make a meaningful contribution to a conversation, regardless of the topic- we find these people interesting and we enjoy listening to them
Make a valuable contribution
:check: Expose yourself to a variety of subjects
:check: Look for many topics that interest other
:check: Talk enough to people-do not over do it
Consider the context
Consider the time and place, and if it's the right moment to express your thoughts and feelings- communication often fails due to poor timing
An important part of being a good communicator is expressing yourself effectively
Effective Verbal Communication
Be mindful of others
:check: Be courteous of others
:check: Be sensitive to others
:check: Avoid generalisations
:check: Avoid labelling people
:check: Avoid gossiping
:check: Tell the truth respectfully
:check: Be mindful of cultural differences
:check: Avoid statements such as "I'm not racist but..."
:check: Be mindful of how you refer to a gender
Aim for clarity
:check: Speak in a way that is easy to follow
:check: Choose the best words
:check: Repeat details to avoid vagueness
:check: Use concrete language
:check: Clarify abstract language
:check: Avoid jargon
:check: Explain jargon and slang
High-context and Low-context Communicators
People from different cultures often have different worldviews, which influences how they express themselves
Low-text cultures
Meaning
:star: Presented directly, mainly verbal
:star: conveyed by the apparent message
:star: Depends little on the context
Communicators
:star: Say what they are feeling and are to the point
:star: Say things how they are
:star: May perceive high-context communicators as ineffective and long-winded
High-text cultures
Meaning
:star: Presented indirectly, mainly non-verbally
:star: May contradict the apparent message
:star: Depends heavily on the context
Communicators
:star: Expect others to know what they mean- talk in vague, roundabout ways
:star: Are careful not to offend
:star: May perceive low-context communicators as too forceful and offensive
Masculine and Feminine Communication Styles
Most people have a predominantly masculine or feminine communication style, regardless of their gender
Feminine-style communication
:star: Talk less and for shorter period
:star: Are comfortable conveying emotion
:star: Use more verbs that covey emotion (I feel so sorry)
:star: Use more intensifiers (she's terribly disappointed)
:star: Use more qualifiers (I'm rather disappointed in you)
:star: Allow more interruptions
:star: Often apologise after conflict
:star: Rarely talk about themselves
:star: Use less slang, jargon and swearing
:star: Use more tag questions (that was a good movie, wasn't it?)
:star: Use more tentative statements (maybe we should go)
:star: Use less commands and soften them (love, please bring me the knife)
Masculine- style communication
:star: Talk more and for longer periods
:star: Are uncomfortable conveying emotion
:star: Use fewer verbs that convey emotion (It's sad)
:star: Use more interruptions (let's move on)
:star: Use more quantifiers (that'll never happen)
:star: Allow fewer interruptions
:star: Rarely apologise after conflict
:star: Are comfortable talking about themselves
:star: Use more slang, jargon and swearing
:star: Use more declarations (that was a good movie)
:star: Use more directives (let's go)
:star: Use more commands, without softening them (bring me the knife)