Lean Six Sigma Define 01
Define
Selecting projects:
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Brainstorming
Obvious
Structured
QFD
TRanslate requirements into engineering specs
Inputs
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Strategic priorities (Project selection)
Core process selections
Improvement expectations
Improvement project team Sponsor, Leader and Members
Main Activities
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Identify/validate business opportunity
Develop team charter
Identify stakeholders
Communication planning
Scope and map processes
Define customer requirements
Build an effective team
Output
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Team charter
Project plan
Stakeholder analysis
Communication plan
Process Map—SIPOC
Critical to quality
Tollgate meeting
Project Identification
VOC (Voice of the Customer) driven by the customer – the customer language
VOB (Voice of the Business) driven by profit – the process language
VOE (Voice of the Employee) process-driven – the employee language
Converting VOC into Process Measures
Develop Customer Focused BUsiness Strategy
Listen to the Voice of Customers
TRanslate VOC into CTQ's
Developing Measures and Indicators
CTQ: Key Measurable Characteristics
Examples
Average handling cost
Waiting time
Warranty cost
Idle time
Defective%
Daily sales outstanding
% error in customer registration form
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CTQ Matrix
CTQ Tree
Kano Model
Team Charter
Project Sponsor
Process Owner
Roles and Responsibilities:
ARMI Model
RASIC
Stakeholder Management
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Can influence the outcome and ultimate success of a project
Will be affected by the implementation of
the changes/solutions
May include internal and external constituents
Can be groups or individuals
Stakeholder Analysis
Level of power
Level of interest
Overall importance to the project
Involvement strategy
COmmunication PLan
WHAT
HOW
SIPOC
Suppliers – people or organizations who provide information, material, and other resources to be worked in the process
Inputs – Information/materials - provided by the suppliers that are consumed or transported in the process (documents, forms, inventory)
Process – four to seven high-level process steps to transform the inputs
Outputs – services or products used by the customer
Customer – people, organizations, or another process that receives the output