Chapter 4: Communication and Documentation (Golden Rules (Be aware of…
Chapter 4: Communication and Documentation
Recording patient findings
Principles of medical documentation and report writing
Patient’s permanent medical record
Demonstrates appropriate care was delivered
Helps others in patient’s future care
Uses foundational anatomical and medical terms and abbreviations in written and oral communication with colleagues and other health care professionals
Enable you to gather critical information, coordinate with other responders, and interact with other health care professionals
Radio and telephone communication is the link the EMT to EMS, fire department, and law enforcement
uses various communication techniques and strategies. Achieves a positive relationship with each patient
Age, Culture, and Personal Experience:
Shape how a person communicates.
Body language and eye contact are greatly affected by culture.
:Body language provides more information than words alone. Facial expressions, body language, and eye contact are powerful communication tools.
Be aware of your body language.
Be careful what you say about the patient to others.
Use language the patient can understand.
Tell the patient the truth.
Provide your name and use the patient’s proper name.
Make and keep eye contact at all times.
Speak slowly, clearly, and distinctly.
If the patient is hard of hearing, face the patient so he or she can read your lips
Allow the patient time to answer or respond.
Act and speak in a calm, confident manner