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consumer protection (Distance selling regulations (break regulations…
consumer protection
Distance selling regulations
helps online consumers
break regulations
consumer not bound by purchase contract
'cooling-off' period
refunds allowed
not bound to unknown charges
The Consumer Credit Act 1974
controls how goods can be bought + sold on credit
APR established
annual % rate of interest
allows customers to compare interest rates
'cooling-off' periods
consumers have 14 days to change their mind
Trade Descriptions Acts 1968 + 1972
misleading descriptions = criminal offence
any form of promotional material
manufacturers + retailers
Sale & Supply of Goods Act 1994
states
goods must be of merchantable quality
fit for their intended purpose
lasting for a reasonable amount of time
be as described
reach customer expectations