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Week 5: POLG (Leader & Leadership (Behavioural theories (leadership is…

- - - - desired outcomes
      - provides direction
      - multiple (e.g, financial, social)
      - stated vs real
    - - documents, how goals are accomplished
      - provides a map
  - - - Strategic (Operational)
    - - Long term (Short term)
    - - Directional (Specific)
    - - Single use (Standing)
- - - - high specialisation
      - rigid departmentalisation
      - high chain of command
      - narrow spans of control
      - high formalisation
      - centralised
    - - cross functional teams
      - cross hierarchical teams
      - free flow of information
      - wide spans of control
      - low formalisation
      - decentralised
- - - - a combination of approaches (e.g, personal observation, statistical reports etc.)
    - - more critical to the control process that how we measure
      - control criteria - employee satisfaction, turnover & absenteeism rates, budgeting
    - - acceptable range of variation
    - - correct actual performance (immediate corrective vs basic corrective action