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VIP PROCESS (Standard rules (The wardrobe´s doors work well, TV and phone…
VIP PROCESS
Standard rules
The wardrobe´s doors work well
TV and phone work
There aren´t blown bulb lights
The minibar works and has all the corresponding products
There aren´t leaks in the toilet
Fan and AirConditioner work correctly
Bathroom faucet works well
All the linen in the room is clean
Balcony´s door close easily
Supervisor and maid must call the guest politely by his/her name
Curtains work correctly
Amenities collocation
VIP2
Roses made of paper in toilet and kleneex
Flower in amenities basket
Shampoo bottle per person
Individual bottle gel
Sewing box
Shower cap
VIP3
Shampoo bottle per person
Individual bottel gel
Sewing box
Shower cap
2 face towels 2 hand towels 3 bath towels
Put a sponge with the hotel logo in the shower
Flower in toilet and curtains with the hotel´s logo in the bathroom
Make bed with night sheets
VIP1
Individual shampoo bottle
Bottle gel
Shower cap
Roses made of paper in toilet and kleneex
Flower in amenities basket
Turndown Service
Intermediate level
Take the trash out of the room
Clean ashtrays
Basic level +
Take out dirty earthenware and glassware
Superior level
Take out the garbage of the bathroom
Change dirty clothes in the bathroom
Intermediate and basic level +
Dry bathroom
Basic level
Turn on the lamp close to the bed
Remove bedspread and open bed
Close curtains
Place chocolate and "good night" sign