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BURJ RAFAL BILLING AND CUSTOMER SERVICES DEPT (BMS CONTROL ROOM (ACCESS…
BURJ RAFAL BILLING AND CUSTOMER SERVICES DEPT
BMS CONTROL ROOM
ACCESS BMS READING ROOM (READINGS)
COORDINATION ON COMPLAINTS (CALL CENTRE)
MONITORING BILLING SOFTWARE
MONITORING DAILY/WEEKLY/MONTHLY READINGS
EXPORTING CSV FORMAT TO HEAD OFFICE
COORDINATION WITH O&M FOR LAGS
BILLING DEPARTMENT
(ACCOUNTANT)
ANALYSE MONTHLY DATA
LOAD THE DATA IN THE ERP TO RAISE MONTHLY INVOICES
RECONCILE PREVIOUS BALANCE WITH BANKS
ISSUE MONTHLY INVOICES - EMAIL/SMS
APARTMENTS
BMS (440) METERS MAINTENANCE
O & M SE ALONG WITH FM RAFAL
REPLACEMENTS/BATTERY CHANGE REQUEST
DAILY/WEEKLY AND MONTHLY DATA FOR READING
DATA CONTROL / COMPLAINT MANAGEMENT WITH WEBSITE TICKETING SYSTEM
DEALING WITH FACILITY MANAGEMENT - RAFAL FOR ACCESS AND OTHER DAILY CHORES
DATA CONTROL CORDINATING WITH FM, SE O& AND BILLING DEPT.
EXTRACTING DATA FOR BILLING DEPARTMENT (CSV) FORMAT AFTER CHECKING ALL PARAMETERS /BUG FIXING
DATA CONTROL (BMS ROOM)
TROUBLE SHOOT IN CASE OF GLITCH
INVOICE (EMAIL/SMS) OR PRINTS (IF REQUIRED ONLY) MOSTLY PAPER LESS
ACCOUNTANT
WORK ON THE ERP, BANKING PORTAL WEBSITE AND GL
BANKING PORTAL - RECONCILIATION WITH BANK
ACCOUNTANT & PR OFFICER
RECONCILING WITH FINANCE BRINGING IT FORWARD
CREATING RAFAL BILLING PORTAL FOR CLIENT ACCESS & TRACKING
DEALING AS CALL CENTRE/TICKET SYSTEM/COMPLAINTS AND FOLLOW UP PAYMENTS EMAIL WITH O&M SE.
UPLOADING/TRACKING
RECONCILIATON WITH BANK AND PORTAL
ACCOUNTANT AND PR FOR FOLLOW UPS
DISCONNECTION/RECONNECTIONS
CUSTOMER SERVICES
ACCOUNTANTS/PR WILL FOLLOW WITH DATA CONTROL AND O&M THROUGH WEB