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Building long-term success (Operational Risk (Resilience, Hazard,…
Building long-term success
Marketing In the long term
Relationship
Relevant/Loyal
B2B
Internal Marketing
Managing crisis
Four-step framework
Top 10 for best practice
Quality & Improvement
Perception-based quality models
Quality gaps model
Dimensions of service quality
Employee Relations
'Voice' channels
Direct
Unions
Inclusion
Participitation
Opportunties and challenges of employee relations
Empowerment
Employee involvement
Organisational managment
Job/role managment
Operational Risk
Resilience
Hazard
Likelihood
Risk
Mitigation
Impact
Leadership & Management
Management
Planning
Organising
Control
Stabilisation
Leadership
Opportunities
Vision
Change
Five forms
Strategic
Motivation
Golden Circle
Herzberg’s two-factor theory
Maslow’s hierarchy of needs
Culture
Gender
What is a value player, how do you become one?
Sources of value
Innovation
Stakeholders
Value-orientated workforce
Change Management
Business Functions
Rogers’ ‘Diffusion of Innovation’ (1962)
Resistance
Kotter (1996) eight-step process
Sustainable transformation
Putting your ideas in to context
Short term & Long term success
Timescale
Cycles
Sustainable Culture
The politics of business
Contexts
Games
Political astuteness
The 7 key tools to controlling quality
Histogram
Control Chart
Scatter Diagram
Pareto Chart
Checklist
Cause & Effect
Stratification
Accounting for values
Creating value in the long term
Shareholder value
10 ways to create value. Alfred Rappaport
Measurement
Accrual Accounting
historical cost
deprival value
fair value
A broader perspective
Creating shared value in capitalism model
The 'Ecosystem'
CSR vs CSV
QA/QC
Systems
Costs