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Leadership-Communication and listening Skills Fotolia_76283005_S-700x467

- - - - rather than just passively "hearing the message of the speaker
- - - - without prejudement
      - without distracted by other thoughts
  - - - for the unusually strong stresses
      - other signs of emotions
  - - - reflect on what is being said
      - ask questions to clarify certain points
      - summarize the speaker's comments periodically
- - - - tell people how to do and what to do