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Telephone triage (Call handlers information (Patients name, DOB, GP…
Telephone triage
Call handlers information
Patients name, DOB, GP surgery
Presenting Condition
Expectation of call
Patients current state (AVPU & ABCDE)
Signs and symptoms (Gradual/Sudden)
First occurence/previous
PMHx - JAMITHREADS
SHx - smoke/alcohol/adls
DHx & Allergies
Respiratory/Cardio
Dyspnoea
all times
exertion
Sputum
Green
clear
purulent
blood
Cough
Dry
Productive
new onset
Speech
intact
sentences/words
Colour
Lips
normal
Blue
Hands
Warm
Cold
Temp - Hot/Cold/Fever
Pain
Where
When
Frequency
Oedema
Wheeze
Intermittent
Continuous
New onset
GI
Colour
Jaundice
Pale
Normal
Pain
onset
relief
methods tried
frequency
intermittent
continuous
Where
Exacerbate
Vomiting
Continuous
Duration
Intermittent
Consistency
Blood
Foodstuffs
Bile
Bowels
Date last moved
Consistency of stool
Loose
Hard
Watery
Mucus
Blood
Abdomen - Hard/soft
Normal Bowel Pattern
Flatulence
Diet
No change
Reduced - Time Frame
Weight loss, weight, BMI
Neuro
GU
ENT
MSK
Psych
RED FLAGS
SAFETY NETTING