Please enable JavaScript.
Coggle requires JavaScript to display documents.
Building Long Term Success (image (Negotiation (Decision Makers, Grievance…
Building Long Term Success
Time
Medium Term
Short Term
Strategy
Long Term
Cycles
Business
Product
Virtuous
Vicious
Creative Destruction
Joseph Schumpeter (1994)
David Harvey (1995)
Concepts
Polis/Institutions
Values and Interests
Power
Contexts
Societal Perspective
Organisational Perspective
Crozier and Friedberg (1980)
Political Games
Political Analysis
Yaffee and Chadwick (2004)
Nash et al. (2006)
Stakeholder Analysis
Identify stakeholders and interests
Clarify view of organisation
Identify key strategic issues
Identify coalitions
Johnson et al. (2008)
Power vs. Interest Matrix
D - High Power, High Interest - Key Players
C - High Power, Low Interest - Keep Satisfied
A - Low Power, Low Interest - Minimal Effort
B - Low Power, High Interest - Keep Informed
Political Astuteness Skills
Hartley and Fletcher (2008)
Personal Skills
Interpersonal Skills
Reading People and Situations
Building Alignment and Alliances
Strategic Direction and Scanning
Stakeholders
Internal
External
Value in the Long Term
Shareholders
Management
Conflict
Measuring Values
Financial Reporting
Market Measures
Improved, non-GAAP Profit Measures
Extensions of the Measurement Window
Combinations of Measures
Measurement Choices
Historical Cost
Deprival Value
Fair Value
Broader Perspective
Shared Value
CSR
Porter and Kramer (2011)
Crane et al. (2014)
Ecosystem
Common Agenda
Measuring Results Consistently
Mutually Reinforcing Activities
Continuous Communication
Backbone Organisation
Economic Perspective
Macro
Micro
Legal Perspective
Rights
Laws
Regulation Perspective
Tension
Negotiation
Decision Makers
Grievance Handling
Outcome
Win-Win
Lose-Lose
Win-Lose
Bargaining
Group Problem Solving
History
Industrial Relations
Relations between Management and the Workforce
Conflict
Unions
Collective Agreements
Power Sharing
Decline in Power
Rising Pay Inequality
Human Resource Management (HRM)
Development of Employees
Wellbeing and Productivity
Flexible Working
Globalisation
Technology
Employee Inclusion
Employee Participation
The Empowerment Era
Increasing Job Performance
Long Term
'Diffusion of Innovation' Everett Rogers (1962)
Organisational
Resistance
Kotter (1996)
Sustainable Transformation
Measurements
Subjective Measurements
Objective Measurements
Importance
Quality Management
Customer Perspective
Quality and Business Sustainability
Six Sigma
Cost
Prevention
Appraisal
Internal Cost of Defects
External Cost of Defects
Quality Assurance and Quality Control
QA - Meet requirements expected by customers
Parasuraman et al. (1985)
Zone of Tolerance
Quality Gaps Model
Dimensions of Service Quality
Tangibles
Reliability
Responsiveness
Assurance
Empathy
QC - Meet technical and service requirements
Seven Key Tools
Histogram
Control Chart
Scatter Diagram
Pareto Chart
Checklist/Tally
Cause and Effect Diagram
Stratification
Quality Systems
ISO 9000
EFQM
Strategic Improvement
Slack (1994)
Importance-Performance Matrix
Excess?
Appropriate
Improve
Urgent Action
Relationship
Internal
Managing Crises
Tybout and Roehm (2009)
Four Step Framework
Griffin (2008)
Top Ten Recommendations
Measuring Success
Key Measures
Profit/Profitability
Sales
Gross Margin
Awareness
Market Share
Number of New Products
Relative Price
Customer Dissatisfaction
Customer Satisfaction
Distribution/Availability
Other Measures
Brand Equity
Customer Equity
