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QUESTIONS :question: (What difficulties are you facing?, What things you…
QUESTIONS :question:
What difficulties are you facing?
What things you know about this COVID-19 and from where?
How are you arranging your basic necessities?
How your kids are studying?
What precautions are you taking at your home?
Has your workplaces provided you enough knowledge?
What are your fears and hope?
What you do nowadays at home?
What are your families need?
MAID(at the time of corona)
What they need to do?
Difficulty in surviving
Stop earning and only working for their own home
To understand the importance of precautions
To be dependent of government provided rations
What do they sees
Influenced a lot negatively by news or whatsapp messages
Uneducated and not aware so when they see people going out they even tend to do so.
They see a lot of strictness around these small villages and area
How the workplaces provide them knowledge and teach them precautionary measures.
That people doubt them before letting them come in home
ask them to sanitize themself and then enter
Rations are not provided to them accurately
Children suffering studies
Can not mourn the death of their relatives.
People are tending to make more social distance with them.
What do they do today
Giving Self time and Care
Feels more hungry and less energised
Spending time for themselves, their home and especially their kids.
They tend to use less food and eat less so it stays for more days
After strictness, they forcefully stays at home.
Waiting to work and earn again
They have stopped religious outgoings and practices
Are unable to get extra food, clothes or necessary items from the home they work for.
Are panicked and depressed
Seek help from their work places
Unable to get online services
costly
They wont go for testing because of fear for SELF ISOLATION
Because after them no one can take care of her kids and family back
What they says
I hear them criticizing initially a lot about government policies for lockdown
That they do not believe in getting caught by this disease
Do not want to wear mask while working at other's home
Will try if possible to come at home and work.
What do they Hear
From work places
Where all the services they can get
Comforting each other in this situation
Hears about the cases of COVID-19 and news
About how to access the basic things around
Only few also urging them to come and provide service
PEOPLE OF INDIA GETS PANIC ATTACK IF THE MAIDS DO NOT TURN UP.
Their importance and respect their efforts
From family
About their daily needs
medical facilities
Food/Fruits
Internet packs/WiFi/ connections
MONEY
LPG/ water supply
Basic necessities
About the measures of safety to be taken
Scolding for not resisting to go out
To Stay Aware and away from false news
about how this problem can separate them from their family or destroy it.
User Persona
Who I am empathizing to
40 years above aged woman
Works at home as a maid for cleaning house and washing utensils
Low class family with 3-4 kids
A small house at a very small area in hoshiarpur
Works and Earns living for family on the basis of daily wages by working at home.
Single woman with irresponsible husband who manages her home by her earnings
Hectic life and schedule from morning till afternoon till 7
Helping,understanding,cooperating
What do they feels and think
PAINS
How to fulfill the family needs
Income
Kids studies
frustrated with caging himself
safety
Fear about the lock-down continues for longer period
Families they have been working for can not provide them more money
If disease spread out for them it will destroy their family, and no one will be ready to come to their home
Fear stricken from SELF ISOLATION
Also do not have money to buy medicines for get free medical services
Do not have health Insurance
GAINS
Want to go out
wants this pandemic to stop
wants to relive again
Wants to stay Covid-19 free
They want and hope that the home they work for provide them enough of basic necessities.
Also aspire for luxuries
MAID(at the time of corona)
What they need to do?
Difficulty in surviving
Stop earning and only working for their own home
To understand the importance of precautions
To be dependent of government provided rations
Take rations or basic necessary things from local shops
Promising for paying Later- UHAAR
What do they sees
Influenced a lot negatively by news or whatsapp messages
Uneducated and not aware so when they see people going out they even tend to do so.
They see a lot of strictness around these small villages and area
Knowledge by work place asking them to not come to their home and stay safe at their home aswell.
That people doubt them before letting them come in home
ask them to sanitize themself and then enter
Rations are not provided to them accurately
Children suffering studies
Can not mourn the death of their relatives.
People are tending to make more social distance with them.
What do they do today
Feels more hungry and less energised
Giving Self time and Care
Spending time for themselves, their home and especially their kids.
They tend to use less food and eat less so it stays for more days
Using it judiciously
After strictness, they forcefully stays at home.
Waiting to work and earn again
They have stopped religious outgoings and practices
Are unable to get extra food, clothes or necessary items from the home they work for.
Are panicked and depressed
Seek help from their work places
Unable to get online services
costly
They wont go for testing because of fear for SELF ISOLATION
Because after them no one can take care of her kids and family back
Avoiding going outside and go only for basic necessities.
Take precautions of washing hands after-5 minutes and have masks and sanitizers
Will abide rules and follow Modi's speech
What they says
I hear them criticizing initially a lot about government policies for lockdown
That they do not believe in getting caught by this disease
Do not want to wear mask while working at other's home
Will try if possible to come at home and work.
NOT AT ALL AWARE ABOUT IT . They only watch tv and see ration providing services.
What do they Hear
From family
About their daily needs
medical facilities
Food/Fruits
Internet packs/WiFi/ connections
MONEY
LPG/ water supply
Basic necessities
About the measures of safety to be taken
Scolding for not resisting to go out
To Stay Aware and away from false news
From work places
About how to access the basic things around
Where all the services they can get
Comforting each other in this situation
Hears about the cases of COVID-19 and news
Only few also urging them to come and provide service
PEOPLE OF INDIA GETS PANIC ATTACK IF THE MAIDS DO NOT TURN UP.
Their importance and respect their efforts
about how this problem can separate them from their family or destroy it.
User Persona
Who I am empathizing to
40 years above aged woman
Works at home as a maid for cleaning house and washing utensils
Low class family with 4 kids and total 6 people im home
A small house at a very small area in hoshiarpur
Works and Earns living for family on the basis of daily wages by working at home.
Single woman with irresponsible husband who manages her home by her earnings
Hectic life and schedule from morning till afternoon till 7
Helping,understanding,cooperating
What do they feels and think
PAINS
How to fulfill the family needs
Income
Kids studies
Tiered and bored of sitting inside
safety
Fear about the lock-down continues for longer period
Families they have been working for can not provide them more money
If disease spread out for them it will destroy their family, and no one will be ready to come to their home
Fear stricken from SELF ISOLATION
Also do not have money to buy medicines for get free medical services
Do not have health Insurance
Camled down
As problem is with all not only her alone.
LATE ROUTINE
Time passing
GAINS
Want to go out
wants this pandemic to stop
wants to relive again
Wants to stay Covid-19 free
They want and hope that the home they work for provide them enough of basic necessities.
Also aspire for luxuries
Praying god to take all this away
They have always been living a simple life and with basic necessities there is no such frustration or much problem as compare to them who live life more luxurious way. Also they are with the mentality of its not them ALONE its the whole world facing so this fact calms them out.(Sabke Sath Ek Sath Ho Raha Hai).It establishes the Feeling of Togetherness. Even after having masks with people they tend to ignore using it as the mask does not allow to breathe properly and feels it awkward to wear in public. Also Early getting up for workers will let them pass the day slowly, brings laziness.
Sitting and not working makes you more hungry and leads to more consumption of food and MORE EXPENSES.
EMPATHY MAP (MAIDS)
(ASSUMPTIONS :silhouette:)
EMPATHY MAP (MAIDS)
(REVISED) :silhouette: