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Call Flow, Call lands to server (user listens to IVR or talk to agent…
Call Flow
Call lands to server
user listens to IVR or talk to agent
Call Terminates
CustomCdrUpdate.java AGI gets called
this AGI collects all the data from call channel & DB if necessary & throw the information object to two message queue
For Vcc API
Receives the Data , process it & save to DB
For Asterisk API
Receives the Data , process it & save to DB
Call lands to server
user listens to IVR or talk to agent
Call Terminates
CustomCdrUpdate.java AGI gets called
this AGI collects Some data (Need analysis) from call channel & throw the information object to a message queue
For Asterisk API
Receives the Data , process it & save to DB
Throw the information object to a message queue
For VCC API
Receives the Data , process it & save to DB
Existing
Proposed