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Coronavirus (Remote Living & Social Distancing (Less Cash Usage (Less…
Coronavirus
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Elders, Disabled Customers
Simplified Mobile and Internet Banking App.
Simpler and more accessible version of Mobile Banking and Internet Banking for elder customers
Integrated & Proactive Web-Chat support on Digital
Provide immediate support wherever and whenever users are stuck.
Proactive Call Center calls on Digital
Provide the support through call center if situation is too complex.
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Digital Banking Assistant
Google home, Siri and Amazon Echo integration for basic & pre-authorized transactions. Device as a gift
e-Trade Shift
More Online Payments.
Customers shifting to online payments requires better services and customer support for Online Payments.
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Marketplace
Yapi Kredi Digital Banking as a marketplace for products and services to bring together SME's and customers with advantegious offers and payments.
Crisis
Situation
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Financial Breakdown
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Provide supportive products
Provide products like special disaster recovery loans and speacial insurance offers. For SME and Retail
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