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Business Chapter 20: Achieving quality production (how quality products…
Business Chapter 20: Achieving quality production
how quality products helps businesses
establish brand image
build brand loyalty
maintain a good reputation
increase sales
attract new customers
if quality is not maintained
lose customers to other brands
have tor eplace faulty products
have to offer to repeat a poor service
raises cost
lower sales and profits from bad reviews
quality control
advantages
eliminate faults or errors before-hand
less training is required for workers
drawbacks
it is expensive
difficult to solve the problem
high costs if service need to be repeated
quality assurance
advantages
tries to eliminate faults or errors
there are fewer customer complaints
reduced costs
drawbacks
expensive to train employees
relies on emplohyees to maintain standards set
total quality management (TQM)
advantages
quality is built in every part of production
eliminates all faaults or errors
mo customer complaints
higher sales
reducced costs
waste is removed and efficiency increases
drawbacks
expensive
relies on employyes following TQM ideology