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banking Applications (Telephone Banking (advantages (Speed and efficiency.…
banking Applications
Telephone Banking
advantages
Speed and efficiency.
Online bill payment.
no cost and less time consuming
24/7 account and bank services
high interest rates on deposit accounts
disadvantages
can get hacked or access to password
Inefficient at complex transactions
not a user friendly site (hard to use)
hard to use for not tech savy people
Telephone Banking
Disadvantages
may take long time for the call to be picked up
call time inconvenience
call costs
Advantages
can ask queries which might not be available as online banking
transactions are secured
can be in direct contact with the bank