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Hi {whatsAppDisplayName},
This is the MyC3Card Money Transfer support…
Hi {whatsAppDisplayName},
This is the MyC3Card Money Transfer support team!
Please reply with a number from the options below:
1 - How do I send Money?
2 - I have not received an OTP
3 - I have not received my cash pickup pin no.
4 - I am waiting for my account to be verified
5 - I cannot send money
6 - Beneficiary has not received the money
7 - Something else
We are working hard to review and approve your account. Please wait with us, if your request is urgent please reply with 1 to speak to a customer service agent
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We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
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We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
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Here is a list of more things you may need support with. Please reply with a number from the list of options below:
- Why was money deducted from my card?
- Do I get charged if I withdraw money from C3 or Rakbank ATMs?
- I forgot my password to the C3 app
4.I lost my C3 card, what do I do?
- Can I transfer money while I am in my home country?
- Can I use my C3 card in India?
- I shared my security details with a fraud, what do I do now?
- How many days will it take to get a new C3 card?
- How do I get a salary statement?
- Where are the C3 ATM locations?
11.Why was my card rejected at the ATM?
- I lost my ATM pin how can I find it again?
- How do I activate SMS services?
reply with # to go back to the main list of options
- My SMS Services is activated but I am not receiving any messages, Why is that?
- My card got stuck in the ATM, what do I do?
- Why can't I use my C3 Card for online payments?
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
You can find all C3 ATM locations around the UAE in the following link: https://edenred.ae/atmlocation. If you have any further inquiries, please reply with 1 to speak with a customer service agent about this or reply with 2 to return to the full list of options again
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
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We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
Please check your mobile number is up to date in the app and try again.You can update your mobile number on the app by simply doing the following:
- Go to Home screen (Dashboard)
- Click the three dots on the top right corner of the screen
- Click "Account" from the menu that will be shown
- Click "Change Number" button
If the steps above did not solve your problem, please reply with 1 to speak with a customer service agent
We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
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Please check your mobile number is up to date, the cash pickup pin is sent to the registered mobile number on the app. We are now connecting you to a customer support agent. Please wait as they will be in touch with you shortly! :slightly_smiling_face:
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To receive a statement please send us an email to erae.support@edenred.com to make a request. Please add the following in the email:
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- Statement type (Hard or Soft)
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If you still wish to speak to a customer support officer, please reply with 1.
1, 11, 14, 16
We are now connecting you to a customer support officer. Please wait as they will be in touch with you shortly!
If no agent is available to take your request, please call us on 600 567 772 (Toll charges applicable)
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If you still need further assistance and wish to speak with a customer support officer please reply with 1
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- You can reset your password from the app. To reset your password, please follow the following steps:
4,7,12,15 - Please call us on 600 567 772 (Toll charges applicable) so we can block your card and contact your company for a replacement card.
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10 You can find all C3 ATM locations around the UAE in the following link: https://edenred.ae/atmlocation. If you have any further inquiries, please reply with 1 to speak with a customer service agent about this or reply with 0 to return to the full list of options again
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