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BOT Flow (Existing Reservation (Status (Pending (Alternatives Label- Yes…

- - - - Alternatives Label- Yes
        
        We are sorry that your reservation couldn't be confirmed but you need not worry, we have got your back (Message 1)
        
        Please choose from the below options so that we can action accordingly (Message 2)
        
        Option 2- Second Alternative
        
        Option 3- Refund the entire amount to card
        
        Automation Success
        
        Yes
        
        1 more item...
        
        No
        
        1 more item...
        
        Option 1- First Alternative
        
        Automation Success
        
        Yes
        
        1 more item...
        
        No
        
        1 more item...
      - Alternatives Label- No
        
        Transfer to an agent
    - - Check Refund Status
        
        ARN Number Available
        
        Yes
        
        Provide the ARN and tentative date of credit basis the refund transaction date
        
        End Chat/Transfer to an agent
        
        No
        
        Message 5 & Transfer to an agent