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Importance of Quality (Success (Managing Quality (Whole Organisation <…
Importance of Quality
Success
Managing Quality
Whole Organisation <tick>
Department Specific <cross>
Internal Processes
Look for Improvements
Personal Responsibility
Quality Assurance
Quality Control
Organisations
Quality issues
Late deliveries
Defective Goods
Reputational Damage
Cost of operation
Issues
Planning
Stock Control
Resource Managment
Utilisation
Approved Quality Systems
ISO 9000
EFQM Excellence Model
Cause
Effect
Advantage
Credibility
Effective Application
Enablers
Results
Costs
Prevention Costs
Appraisal Costs
Internal Defect Costs
External Defect Costs
Measure
Intended Outcome
Actual Outcome
Who measures
Suppliers
Buyers
Consumers
Customer Perception
Expectations
Meet
Exceed
Missed
Assessments
Objective
Right first time
Delivery On Time
Subjective
Appearance
Taste
Feelings of being supported
Targets
Government A&E waiting times
Improvement
Research
Techniques
'Six Sigma'
Reduce probability of an Error
Sustainability
Optimisation
Products
Cost of deliveries
Relationships
Positive
Negative