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INTERVIEW (Principles of Interviewing (Has definite purpose, More…
INTERVIEW
Principles of Interviewing
Has definite purpose
More structured
Strong element of control
Two parties only: interviewer and respondent
Different amounts of speaking (30/70)
Significant business aspect
Conducting the interview
Opening
Greeting and building rapport
Orientation
Motivation
Body
Interviewer responsibilities
Interviewee's Role
Closing
Review and clarify the interview session
Establish future actions
Conclude with pleasantries
Planning the interview
Identify and Analyze the Other Party
Knowledge Level
The Other’s Concept of Self (Concept of Self)
Your Image (Concept of You)
Attitude
Prepare a List of Topics
Define the Goal
Interview Structure
Highly Structured
Non-Structured
Consider Possible Questions
Open vs Closed Questions
Factual vs Opinion Questions
Primary vs Secondary Questions
Direct vs Indirect Questions
Hypothetical vs Critical Incident Questions
Leading Questions
Arrange the seating
TIme
Place
Types of Interviews
Information-Gathering
Investigative Interviews
Survey Interviews
Diagnostic Interviews
Exit Interviews
Research Interviews
Performance Appraisal
Tell and Sell
Tell and Listen/Listen and Tell
Problem Solving
Employment
Collect Background Information
Define Interview Goals and Questions
Choose the Right Interviewee