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Customer Satisfaction attributes along the stages of purchase Journey,…
Customer Satisfaction attributes along the stages of purchase Journey
Awareness
Excitement Attributes
Personalized messaging and offers
Digital Shopping List
Performance Attributes
Finding the right product easily
Right product information
Indifferent Qualities
In-store gaming experiences
Reverse Qualities
Unnecessary emailers and ads
unsolicited subscriptions to newsletters
Poor Store Layout
Consideration
Performance Attributes
Precise Product
Pricing and Offer information
Indifferent Qualities
Who else bought
Product ranking and reviews
Reverse Qualities
• Irrelevant messages and offers
Excitement Attributes
Personalized product recommendations
Instant Product Reviews
Purchase Intent
Excitement Attributes
Instant offers or incentives
Multiple fulfillment options
Surprise bonus loyalty points
Product comparison
Performance Attributes
Competitive pricing
Knowledgeable store associates
Indifferent Qualities
Invitation to events
Digital Walls and Floors
Reverse Qualities
Irrelevant product choice
Uncompetitive pricing
Purchase
Excitement Attributes
Contactless payment
Payment Guarantee
Performance Attributes
Fast Checkout
Multiple fulfillment options
multiple payment options
Indifferent Qualities
Instant perks on Loyalty account
Customer recognition
Reverse Qualities
Long checkout times
Billing errors
Post purchase
Excitement Attributes
Shipping update messages
FAQs
Live Chat with Customer Service Agents
Surprise Coupons
Performance Attributes
Efficient return process
On-time deliveries
Payment Guarantee
Indifferent Qualities
Complementary product suggestions
Request for Product and Experience Reviews
Reverse Qualities
Irrelevant email campaigns