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Effective Problem-Solving Skills (Course Outline (Part 04: Problem-Solving…
Effective Problem-Solving Skills
Target Audience
For Supervisor or above
For those who desire to enhance thinking methods and problem-solving skills
Objectives
Choose and apply appropriate problem-solving processes and methods
Identify common obstacles to effective problem-solving
Enhance thinking methods and problem-solving skills
Be proactive and confident in understanding the problems and making decisions
Course Outline
Part 01: Understand Problem Solving
What is a problem?
Can problems be solved?
Obstacles to effective problem-solving
Part 02: Effective thinking methodologies
Mind map methodology
Six thinking hats methodology
Part 03: Problem-Solving processes
6-step Problem-Solving Model
Define the problem
Determine the root causes of the problem
Develop Alternative Solutions
Select a solution
Implement the solution
Evaluate the outcome
DMAIC Model
Define
Measure
Analyze
Improve
Control
Part 04: Problem-Solving Methods
5W2H
Fishbone Diagram
Pareto Chart
8D Report
3Ways-5Whys
Gantt Chart
Part 05: Apply Problem-Solving Methods in Processes