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Program Setup Workshop (Governance Board (authority, members,…
Program Setup Workshop
Objectives
Financial
Customers
references
advocates
relationship
loyalty/stickiness
Positioning/ Mission
Staff
Scope
departments
range of functions (job types)
type/segment of customers
Governance Board
authority
members
responsibilities
number
roles
representativesness
OLT
members
reporting to governance board
authority
what they need to refer to the governance board
what can they decide
purpose
characteristics of members
representativeness
seniority?
skills
departments
responsibilities
delegate
do themselves
roles
number
timing
start of the program
pilot
start
end
full operation ie number of expansion phases (doesn't have to be decided now)
Project Management
purpose
staffing
authority
responsibilities
tools
access to tools
making it outcome-based
Change Management
purpose
staffing
tools
methodology
roles
preparing the plan
presenting to staff
chasing activities by other people
possible pilot participants
staff
partners
customers
purpose